CORONAVIRUS (COVID-19) ADVICE
We at Walk the Trail are monitoring the current events regarding the outbreak of Coronavirus (COVID -19) and wish to inform both walkers who have booked with us, and those who may be planning a walk of our status regarding this matter. We will continue to do so and if any changes are required, we will further update you to reflect them.
As of 20/03/20 all walking holidays with Walk the Trail for the months of March and April are no longer available to book. If you do have a booking with Walk the Trail for a holiday starting in this time, our team will have already been in contact with you to discuss the options available to you, please check your inbox and junk folder.
This page will be updated again week commencing 22/03/20.
We always say get your travel insurance as soon as you book, and this has never been more important. Normally it's because if you leave getting insurance until just before you travel, you're not covered for anything that happens before which could stop you travelling. Right now though, it's even more important. Insurance policies that will cover cancellations to official no-go COVID-19 areas will only pay out if you got the insurance BEFORE the country is ruled off-limits. The key trigger for travel insurance covering you cancelling your walking holiday is if the World Health Organisation (WHO) or UK Government advises "against all but essential travel", or the even more serious "against all travel" in the area in which you are due to visit or travel through.
Walk the Trail are being led by advice given by the Foreign & Commonwealth Office (FCO), World Health Organisation (WHO) and UK Government, who have 3 levels of travel advisory warnings:
This will not change unless the FCO or the WHO reassess their status for the UK. If travelling from outside of the UK to enjoy one of our walks we suggest you regularly update yourself with any official advice from your own Governments relevant webpages, some of these are listed below:
- No travel restrictions
- Advise against all but essential travel (to a specific region or country)
- Advise against ALL travel (to a specific region or country)
Each European country will have their own individual advice, please look for the correct one for you, or check on the World Health Organisation website.
Here are our current guidelines (these may be subject to change should any further information be released)
If no plans have been implemented for travel restrictions to the UK, you have the following options:
- Over 6 weeks before the start of your holiday - our usual terms and conditions apply.
- 6 weeks – your balance payment will be due as usual.
- Between 3-6 weeks before the start of your holiday - you have the option to postpone your holiday until 2021. This is normally seen as a cancellation, but due to the exceptional circumstances, we are willing to provide you with a credit note to the value of your holiday, which can be used on any of our routes in 2021. An amendment fee of £75 per person will apply, to cover the costs of cancellations and administration of a new booking. Cancellations will be subject to our usual terms and conditions. Please see additional notes below regarding postponement definition.
- Between 0-3 weeks before the start of your holiday - our usual terms and conditions apply as no restrictions have been implemented.
If the FCO or WHO advises against ‘all but essential travel’ or against ‘all travel’
Over 6 weeks before the start of your holiday - our usual terms and conditions apply.
- 6 weeks – your balance payment will be due as usual.
- Between 3-6 weeks before the start of your holiday - you have the option to postpone your holiday until 2021. This is normally seen as a cancellation, but due to the exceptional circumstances, we are willing to provide you with a credit note to the value of your holiday, which can be used on any of our routes in 2021. An amendment fee of £75 per person will apply, to cover the costs of cancellations and administration of a new booking. Cancellations will be subject to our usual terms and conditions.
Whilst we have to prepare for any possible restrictions, we do hope that none of this is necessary, and we can all enjoy walking in 2020. If you have any concerns, please do email or call us at the office. We will be updating you and the website on a regular basis if a change in the travel restriction status occurs.
- Between 0-3 weeks before the start of your holiday - our usual terms and conditions apply. Please see the section titled Force Majeure, whereby we regret we cannot accept any responsibility/liability for any event which we could not, even with all due care, foresee or avoid.
Linda Arney - Director
Walk the Trail
Postponement – If you choose to postpone your holiday, you will be required to pay the amendment fee of £75 per person upfront for us to go ahead with the changes. You will be provided with a credit note for the total cost of your current booked holiday. This can be redeemed against any of our walking holidays on any of our routes between 1st February 2021 and 30th October 2021. At the point of making this decision, we do not expect you to provide us with a new start date but will require 6 weeks’ notice of this in line with our usual booking policy. We cannot guarantee the same accommodation or rooms on your new holiday regardless of any upgrades or additional requests that may have been made and applied to your current booking. We will endeavour to replicate your booking wherever possible and will discuss this with you as we progress. If you choose a holiday cheaper than your current booking, no refunds will be given.
Cancellation – If you choose to cancel your holiday our usual terms and conditions apply. We are happy to provide documentation to travel insurance companies to support your cancellation decision. Please provide your insurance company with our contact details. All emails received from insurance companies will be promptly answered within 5 days of receipt.